| 1. |
Q:
Can Sanyo Projectors be used with a Crestron
or AMX Controller?
A:
Yes, all multimedia Sanyo projectors can be
used with a Crestron or AMX controller by
using the ASCII CODES |
| 2. |
Q:
Who do I call if I suspect my Sanyo LCD
Projector requires service?
A:
You should contact us at 323.937.3344
for repair, or for out-of-warranty repairs
call (888) 495-3452. |
| 3. |
Q:
What is the warranty for Sanyo LCD projectors?
A:
Except for the PLV-20N, all Sanyo LCD
projectors carry a three year warranty on
parts and labor and 90 days warranty on the
lamp. The PLV-20N carries a one year warranty
on parts and labor and 90 days warranty on the
lamp.
|
| 4. |
Q:
Who do I call to arrange a demonstration of a
Sanyo LCD Projector?
A:
Call us directly at 323.937.3344 and we
will arrange a demonstration for you.
|
| 5. |
Q:
Who should I contact about purchasing a Sanyo
LCD Projector?
A:
Call us directly at 323.937.3344 and we
will arrange for a representative to contact
you.
|
| 6. |
Q:
The image produced by my Sanyo projector has
purple or magenta dots on the screen. How do I
correct this?
A:
Purple or Magenta dots are the result of dust
or dirt particles that have settled on the
green panel. The solution is to clean the
green LCD panel, this should be done by an
authorized technician. Please call
323.937.3344 for assistance. Regular
maintenance of the air filter will reduce the
likelihood that this problem will recur.
|
| 7. |
Q:
My Sanyo Projector powers off erratically.
What is causing this?
A:
This problem can be caused by improper seating
of the lamp assembly. The solution is to
re-install the lamp assembly correctly. Please
consult your owners manual for instructions on
replacing the lamp unit and re-installing your
existing lamp. If the problem is not corrected
by doing so, then the projector may need
service. Please call 323.937.3344
|
| 8. |
Q:
My infrared remote seems to be sending the
signal erratically. What can I do?
A:
The first thing to do in this case is to check
the batteries. Inconsistent IR remote
performance is often caused by insufficient
battery power. If the batteries check out OK,
there is also the possibility that you are
exceeding the recommended maximum operational
distance of the remote control. The maximum
recommended distance for the remote controls
Sanyo ships with our projectors is 16.4 '.
Finally, another common cause of erratic IR
remote behavior is interference from
florescent lights, which may need to be turned
off during the presentation.
|
| 9. |
Q:
The image produced by my Sanyo projector has a
yellow vertical edge on the left or right.
What is causing this?
A:
This problem is typically caused by an
improperly adjusted Integrator lens assembly.
The integrator lens performs the task of
increasing the brightness and uniformity of
the picture. If it is out of alignment, the
integrator lens needs adjustment. The unit
should be sent to Sanyo for this procedure.
Please call 323.937.3344 for
assistance.
|
| 10. |
Q:
My PLC-9000 produces a double image. How can I
correct this?
A:
This problem can be corrected very easily by
adjusting the alignment in service mode. Call
us at 323.937.3344 for instructions on
how to correct this.
|
| 11. |
Q:
I have a PLC-9000N/NA/NL installation that
requires inverting the unit. Can I invert my
PLC-9000N/NA/NL?
A:
No, the PLC-9000N/NA/NL should not be
inverted. This is because the unit will
overheat if inverted.
|
| 12. |
Q:
How do I find out the remaining lamp life
hours on my Sanyo projector?
A:
Models,
PLC-SP10N, and PLC-XP10N/NA: Depress
the "menu" and "normal"
keys simultaneously for 3-5 seconds. Use arrow
up/down to reach data #24, which will display
remaining hours.
All other
models:
Depress up arrow for 20-35 seconds. Remaining
lamp life in hours will be displayed.
|
| 13. |
Q:
I have a PLC-9000N/NA/NL installation that I
think may require an optional lens. How do I
determine which lens is needed?
A:
You can refer to the optional lens charts or
our image size calculator on this website or
fax an illustration of your proposed
installation to: Technical support
323.937.1142 for review. Be sure to include a
phone number so that we can call you back with
our recommendation.
|
| 14. |
Q:
My PLC-9000N/NA/NL has limited communication
or locks up when using the RS232 control port.
What can I do to correct this?
A:
The first thing to do is lower the Baud rate
and transmission speed for the connection.
Consult your owner's manual for instructions
on how to do this. If this doesn't correct the
problem, the unit may need to have a flash
upgrade. In this case, the unit must be sent
to Sanyo for QRP. |
| 15. |
Q:
My remote mouse is not working. What should I
do?
A:
The first thing to do is to check that the
batteries in the remote are not old or
exhausted. Assuming that the batteries or OK,
the next step is to ensure that the proper
cable was used from the projector to the PC.
Finally, it may be necessary to turn off both
the computer and the projector, then reboot
the projector FIRST and then the computer.
|
| 16. |
Q:
I need to know the part
number/pricing/availability of an accessory
for my Sanyo LCD Projector. Who do I call?
A:
For information on pricing, availability or
part numbers for any Sanyo LCD Projector
accessory, you should contact us at 323.937.3344
|
